Ambient Clinical Intelligence Technology Addresses Priority Concerns for Physicians

When COVID-19 struck the state of New Jersey in March of 2020, Cooper University Health Care, a leading academic health system in southern New Jersey, wanted to attract top medical talent and maintain services while protecting patients and hospital staff. One immediate option was limiting the number of people in exam rooms, including the in-person scribes who had been assisting physicians with clinical documentation. But hospital executives did not want to trade one problem for another by placing the burden of documentation on physicians already stretched by the urgent demands of the pandemic.

The health system chose to solve for those factors and achieve its goals while reducing costs and improving physician and patient experiences using an ambient AI solution from Nuance Communications. The voice-enabled Nuance Dragon Ambient eXperience (DAX) solution securely and unobtrusively captures and contextualizes both tele health and in-person clinician-patient encounters as they happen. Nuance DAX then creates accurate clinical documentation automatically and efficiently for the physician to review. 

“Nuance DAX empowers physicians to do what they love – care for patients. Nuance DAX addresses key challenges while delivering multiple benefits. It helps improve clinical documentation quality while cutting the costs of traditional scribing at a time when revenue from non-urgent care has reduced due to the pandemic. Most importantly, Nuance DAX offloads the burden of electronic paperwork from physicians, so they focus on their patients and improve throughput. The increased eye contact and personal touch during the exam improves the overall healthcare experience for both patients and providers. 

The COVID-19 pandemic is changing virtually all aspects of everyday living. But the challenges it creates also are driving much needed and timely digital innovation. Just as past health crises resulted in lasting changes for the better, ambient AI solutions today can improve safety, efficiency, and costs, reduce physician burnout, and help people live longer healthier lives. 

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